Beantin

James Royal-Lawson

intranet

12 Articles worth reading… (Spotted: Week 8-9, 2011)

This time, a collection of links (and summaries) including articles related to:Web management, UX, intranets, SEO and web analytics.


Web strategy, Web management & UX

Situational Design for the Web

Responsive web design is all the rage, and rightly so – you can do some incredibly useful things with media queries and user-agent detection. But in this article Alex Dawson, at least in part, argues against a pure, one web *shall* fit all, solution and instead advocates custom solutions for each situation – with design, structure and content that fits each situation best.

Mobile Content Is Twice as Difficult

Even though “Responsive web design” is an excellent way of dealing with different screen (and viewport) sizes, there’s a growing amount of research showing that for significantly different screen sizes, adjusting the design isn’t enough – content (and even navigation and calls to action) need to be customised/optimised for the type of device. Per Axbom pointed out to me this post from 2009 suggesting developing Mobile first.

Why Hover Menus Do Users More Harm Than Good

I’ve seen this in testing and user observations many times. Hover menus are tricky beasts and cause a number of problems. I’m generally not a fan – especially, as on corporate sites, they are often just a bi-product of content-bloat.

Introducing Recipie View, based on rich snippets markup

Google has introduced a “recipes” filter, which includes options to filter further by ingredient, cooking time and number of calories. This has been implemented using microformats. Google enourages you to implement a number of these formats; you should – they’re not encouraging you just for a laugh: Rich Snippets documentation


Intranet

Social #Intranets: Silos, Culture and Moderation

Great post by Jonathan outlining a number of realistic points to take in and take on board concerning social intranets

Intranet Strategy: Shaping the future of your intranet

At the IntraTeam Event Copenhagen 2011 a show of hands indicated that just a handful of the delegates had an intranet strategy. Although still not the case for every website, it’s increasingly common that companies and organisations have strategies in place for them. Intranet’s are lagging behind in this respect. This is Sam’s presentation from the conference.


Search engine optimisation & analytics

Social media and SEO massively undervalued: study

Lots of lovely number in this post that compares measuring conversions with the conventional “last touch” attribution model with “assisted conversions” (where all channels that assisted in the conversion receive credt) and “attributed conversions” (where all channels receive a share of the conversion proportional to how many times the channel featured). Conclusion? Basing your spending on the last channel used before conversion may not be the smartest way of allocating your budget.

Site Speed – Are You Fast? Does it Matter?

Some nice geeky data showing the impact of page speed on ranking. It isn’t, of course, a major factor – as the post says, getting a few backlinks will make a much bigger difference than speeding up your page – but, slow page load times impacts on conversations – people are impatient. You should always aim to make your page as fast as you can reasonably acheive.

User-Friendly SEO

What’s good for humans is usually good for search engines, but it’s crucial to get the execution right. Much of SEO is just good web management. The real optimisation is in making sure it’s done exactly right.

Google Bounce Rates: The Untold Story

Not so much “untold” as “not told often enough”. Bounce rate is frequently misunderstood – as are many of the seemingly easy-to-understand terms and phrases within Google Analytics and web analytics in general.

Seven reasons to use lists in blog posts

A list giving reasons why lists are good. Leading by example. In addition to Shel’s seven reasons, lists are very shareable – which also means they gets linked, which also means they are good for not only generating trafic, but also SEO.


Tools

Just another test text generator

I always enjoy finding tools for generating random text that isn’t Lorem Ipsum. This one has some serious configuration options, including specifying specific languages (yes, Swedish is one of them).

13 Articles worth reading… (Spotted: Week 6-7, 2011)

This time, a collection of links (and summaries) including articles related to: Social media and social search, web strategy and web management, Optimisation, usability testing and Eye tracking.


Social media & social search

Google Search Finally Going Fully Social With Shared Twitter Links And Even Quora Data

More Google (social) search news. Adding “shared” information to SERPs is a sensible way of making use of open data. It’s basically recommendations for search results. As I’ve written about, certain results shared by certain people (or combinations of people) seem to get a bump up your (personalised) search results.

How To Target Social Tribes On Facebook

Pressing the right psychological buttons is always centre to marketing, but the ease at which you can tribalise a brand varies a lot from sector to sector and product to product.


Web strategy & web management

Erase and rewind

The BBC is going to close and remove a number of old websites. This has generated an interesting and worthy debate about historical content and how it should be archived rather than destroyed. The cost (and difficulty) of keeping such archived content is hardly worth mentioning. The similarity has been raised between this wiping policy and the same one the BBC had for video tapes back in the 60s and 70s – resulting in programmes and performances being lost forever.

Are marketing images damaging your website?

Banners that don’t match the task a visitor is trying to complete and “filler” marketing images and being shown time and time again to be either ignored, or as Gerry points out there – even detrimental to the trustworthiness of a site and the chances of goal completion. Worth re-reading this Nielsen Alertbox article too

Linking Google Analytics to Webmaster Tools

A long awaited improvement. I’m of the opinion now that even if you are running another statistics gathering script on your page, you probably should make sure GA is there too.

How to read the RSS feed of any Facebook page

Cross-feeding updates from one social media site to another, or back to your corporate website is an increasingly important aspect of a web presence. For some organisations (such as Swedish Councils) archiving these updates is a requirement. Pulling out status updates from a Facebook page as an RSS web feed is possible, but how you do it is not widely known. This post explains how.


Information architecture

Guide to Website Navigation Design Patterns

A good quick overview of a number of navigation design patterns. Be careful with some of the drawbacks though, as some of them aren’t fundamental drawbacks of the particular navigation type. The Bible for anyone interested in this subject is James Kalbach’s Designing Web Navigation.


Intranet & Collaboration

The Social Business Employee Manifesto

Here’s another manifesto – from May last year – outlining the ground rules for the business employee relationship in the era of social business.

Why Yammer Failed

A little intranet story showing again how important it is to have management buy in. At the end of the day, someone above you can stamp on pretty much anything they want should they want to – no matter how well planned, justified, and implemented.


Optimisation, Usability testing & eye tracking

Appsumo reveals its A/B testing secret: only 1 out of 8 tests produce results

Not every A/B test will give you a strong result, as this article explains you might end up with an awful lot of non-results. Take-homes – Weekly iterations, patience, persistence, focus on the big.

A guide to carrying out usability reviews

A DIY usability review kit – including a scorecard template. Have a little play on your own website.

To Track or Not To Track

For me, it’s a no-brainer. Eye tracking combined with retrospective think aloud interviews gives you data and insight that other usability testing can’t. Make sure you read the comments on this post.

The value of eye tracking vs. observation and mouse tracking

Tommy expands on his comment to the “To Track of Not To Track” blog post above by showing the extra value that eye tracking can give compared to traditional usability testing (or mouse tracking). The post is quite technical in places, but ultimately what it explains is that eye tracking testing in this case highlighted issues that otherwise wouldn’t have been spotted.

Introduction to intranets

Earlier this week a project to write a book called an Introduction to intranets was launched. I’m pleased and excited to be part of the project.

Despite lots of blogs and literature being available about intranets, a number of the printed books are a quite old or aimed at intranet specialists. What about those people wanting to know what an intranet is? what it can do for an organisation? what it entails?

Kristian Norling voiced the idea a few weeks ago in a post on his blog, and within a few days a number of internationally known intranet experts and authors had commented on the post. A number of them even indicated their willingness to help create the book.

It’s not all about “intranet experts” though. As the book is an introduction to intranets, it would be great if this collaborative project could include contributions from intranet responsibles, editors and business managers – anyone who has an experience to share to the intranet community.

The aim is to create a book of around 200 pages and publish it in multiple languages. At the moment we’re planning editions in English and Swedish. It’s also the aim to include as many real-life examples as possible, including screenshots.

Interested in joining in? Head over to the wiki and get started!

20 Articles worth reading… (Spotted: Week 3-5, 2011)

This edition’s collection of links includes posts related to: Eye tracking and user testing, Intranets, UX, usability and web strategy, SEO, and web development.


User experience, usability & web strategy

Good usability makes a website

This one quote from the article pretty much says enough: “Usability testing is no longer a nice to have but essential to the success of any website.” – if anything, design is the “nice to have” if you are forced to choose.

Should web writers and UX designers use “click here”?

From a usability perspective, we’ve been trying to get web editors to avoid “read more” and “click here” for years. But, for sales links (rather than “resource links”) you get more clicks – which means potentially more conversions.

If you were going to design Flattr’s sign-up process, is this how you’d do it?

Via his blog post and the comments Harry Brignull has, in effect, crowd-sourced the improvement of not only Flattr’s website (their tactics), but also the entire way they are going about building their business (their strategy). This blog post could be the point where Flattr’s tide turned….

A Dead-Simple Change That Increased Our Conversion Rate by Over 250%

Forget your big-bang entire-site redesigns. Let’s tinker more. Small changes can make massive differences; with often very little cost or negative impact on other aspects of your site. In this example, just the wording on a button was changed.

The Right Way to Introduce a New Feature

There are some really bad examples of how to highlight a new feature, but this example from LinkedIn is one of the good one; as Erin explains in blog post.

FAQs as “Lucky Bags”… how not to improve the marketing power of your website

If a question is frequently asked, then obviously it’s important to your users and deserves more loving care than to be consigned to the depths of a FAQ dumped in a lonely corner of your site.


Social media

Guide to Twitter

This blog post in Swedish by Helen Alfvegren is an excellent and exhaustive guide to Twitter. If you are Swedish and thinking of diving in (as a company or an individual), or if you have dabbled but not really got into it – then take a look at this guide.

The Pros and Cons of Merging Your Facebook Page and Place

Some pros and cons with merging a Facebook Place with a Facebook Page. Note that we’re talking about merging here, not associating. You should associate all of your places with your business – but not necessarily merge them.


Search engine optimisation

Findability, SEO, And The Searcher Experience

Although lots of SEO is aimed at optimising for machines, you’ve got to remember the human side too – the search experience.

7 ways to make SMO work in the post-Google age

Ok, I know the writer is just trying to practice what he’s preaching, but “post-Google age” and “SEO is fading away”. Oh please. If you ignore silliness, this article is a good read. SEO isn’t going away, neither is Google any time soon – and SMO (Social media optimisation) and SEO are partners, not enemies.

BBC to cut online budget by 25%

A 25% cut is never fun, lots of things will have to disappear… But let’s focus on the positives. Buried away at the bottom of this article is the gem: “The corporation also said it wanted to double the number of referrals to external websites to 22 million each month by 2013/14.” The more link-love available from the BBC the better for the rest of us I say!


Intranet

What would you want from an introduction to Intranets book?

Kristian has kicked-off a collaborative project to write a book that gives you an introduction to intranets. The list of topics suggested would take the book well beyond an introduction, but refined and produced in multiple languages it could be a really good resource. Plenty of internationally respected names within the world of Intranets have commented on the post. The introduction to intranets site officially launches tomorrow.

What is a social intranet or an intranet 2.0 ?

Some common sense thrown onto the social intranet hype. Quote: “Forget the word social intranet or intranet 2.0. It’s an intranet. Period. The place where the whole organization can meet, exchange, work.”

How NOT to use Yammer: Ragan offers prime example

An amusing insight into Ragan’s first day of using Yammer. I don’t agree with all of the “tips”. What you see here is a reflection of their company culture; not Yammer/whatever social collaboration platform you fancy. Too many rules will kill it off. It’s a cultural change; manage that change – don’t write a rule book.

Survey of 10,000 Yammer Users Reveals Benefits of Enterprise Social Networking

Yes it’s a Yammer survey of Yammer users – but if you can just replace “Yammer” with “Social collaboration” and the figures will still ring true. Yammer is just an example of how such collaborative tools and features as part of a company’s intranet can change behaviour and, ultimately, how effective an organisation is.

Mobile devices are personal devices (and what this means for enterprise apps)

James points out that mobile devices are personal devices – in the context of intranets this not only gives us a whole load of exciting (and useful) opportunities, but also a few challenges – the way we deal with content and services internally needs to change (you even could say “grow up”) in order to make the most of what mobile intranets can offer.

How to Make Paper Communication Productive With QR Codes

Printing in the work-place isn’t going to vanish any time soon – QR Codes though could really help link the paper world with the digital work. There’s lots of potential uses in a working environment, many of them outlines in this post.


Web dev

Google APIs & Developer Products periodic table

Geek-heaven. A periodic table of Google API and developer products. You could lose yourself in this for years. Even non-geeks can do nothing to help be impressed by the sheer range and quantity of what Google offers.


Eye tracking & user testing

User testing: How to recruit the right participants, as it won’t happen by chance!

Recruiting people to take part in testing is an art-form. One of my least favourite tasks. Here’s some tips from James Breeze and the objective Digital crew down under.

AGENCY GUIDE: How to Implement Eye Tracking & Usability

A partcularly useful post this one – some tips from Simple Usability on how to go about including usability testing (and Eye tracking in particular) in your projects – and some tips on how to sell it in to clients.

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