James Royal-Lawson

Web and digital management

Crisis web management: WHSmith

What happens when a major event hits your organisation? Whether your organisation is small or large, there are certain situations where you have to take action in order to prevent damage to either the company, shareholders or customers – or all three!

The cost of culture?

I’ve worked with a number of international sites (or multiple country sites) over the years. Something that they all had in common was their homogeneity. One set of templates, created centrally, then rolled-out country by country.

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