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Posts by James Royal-Lawson tagged with best practice

Beantin Webbkommunikation is +46735931654, Stockholm-based digital strategist and web managerwebbkonsult, webbrådgivare

On this blog you can find articles that cover web strategy webbstrategi, intranets intranät, trends (often with a Swedish twist), analytics, and running an effective web presence. Check out my most popular posts.

The Beantin Manifesto

Digital communication is a gathering point for pretty much everything we’ve ever learnt. There is a never-ending list of different specialities that need to be utilised to produce the seemingly mythical perfect web presence.

Those of us working with digital communication (or, if you want, “the web”) work in a rapidly changing sector. Yes, we’re maturing as a profession, but the sheer vastness of what we are trying to learn, understand, and manipulate - combined with the speed of change, means that maturity isn’t something that will arrive over-night.

Silos

Human beings love compartmentalising things. So do organisations. Unfortunately that doesn’t work with web communication. You can’t work in silos. Each speciality can’t sit in it’s silo and produce the optimal result without genuine co-operation and co-ordination with other specialities.

Ignorance is bliss

One of the biggest problems is that many of these silos don’t realise that the other silos exist. That’s understandable. A specialist programmer isn’t going to be a specialist copywriter. Your marketing department isn’t your finance department. You aren’t expected to know the details of how the other professional/department/silo goes about it’s business.

Until we stop arguing about which discipline lies at the top (or bottom) of the pyramid (“xxx is king”), until we start linking these skills horizontally, until we stop boxing ourselves in and closing the lid, our organisations and clients will fail to get the best out of this fantastic medium.

Principles

Here is my 5 point manifesto that I will follow to help join the dots, get specialities working together, and ultimately make a better web:

  1. Share: Don’t hoard knowledge. Distribute and educate.
  2. Honest feedback: Always speak my mind. Never hold back from sharing an opinion.
  3. Good enough: Never aim for good enough. Aim for best.
  4. Your best interests: Do things that are in the client’s best interests, not in the interests of add-on sales.
  5. Web standards: As much as possible follow (and even create) web standards and best practices.
The perfect web presence: when visitor goals and business goals match completely and are successfully fulfilled The Perfect web presence posted by James Royal-Lawson on Twitter

Ignoring web standards

Why do so many redesigned web sites still fail to follow web standards and best practice? A refresh or relaunch should be the ideal opportunity to right wrongs and make your site more accessible, usable & successful. Here’s my best guess as to why web standards and best practice are so commonly ignored:

  • Poor project management
  • Lack of developer knowledge
  • Lack of early communication between client, design agencies and production agencies
Sure, there are plenty more out-of-the-box reasons as to why a project can fail or fail to pick up on things - but I’m starting to take the opinion that a web project manager should be sufficiently capable to pick up on a whole range of standard issues and best practices to make sure that they are included. If they aren’t, then i would hope they have the skill and the wherewithal to bring that skill on board.

This work by James Royal-Lawson
is licensed under a
Creative Commons Attribution 2.5 Sweden License