Beantin

James Royal-Lawson

UX

16 Articles worth reading… (Spotted: Weeks 1-2, 2011)

This edition’s collection of links includes posts related to: Intranets, UX, Web design and web development, web strategy and web tactics, Analysis and eye tracking.


Intranet

Round-Up of Intranet Trends for 2011

To save you visiting several blogs to get a grip of what’s hot within the world of Intranets, this article conveniently groups it all together for you in one post.

New BBC Site Search

Just before Christmas the BBC has launched a new enhanced site search. This is a detailed write up of what they’ve done and why. There’s a lot of useful information here that could be applied to intranet and enterprise search solutions.

Thoughts on a mobile phone enhanced intranet

A blog post talking about mobiles, intranet, QR codes, and location based services was bound to get my juices flowing. Kristian outlines a number of interesting possible applications for the enhanced mobile intranet of the not too distant future.

Silo-busting & customization in the digital workplace

Jane starts a discussion about breaking down Silos by using customization. This sparked a great discussion in the comments between Kristian Norling (featured in my previous recommendation above), myself, and Martin Risgaard on how to break down the geographical silo.


User experience, Web design, and web development

RSS Is Dying Being Ignored, and You Should Be Very Worried

Long post about the death of RSS. I don’t agree. Completely. Yes, RSS and the browser is a dying combination – but with tablets and the age of curation, RSS has a healthy future as part of the wiring beneath the scenes. Non-techies/non-curators can blissfully ignore it but still reap the benefits. This week Kroc followed up his post with this constructive reply.

Responsive Web Design: What It Is and How To Use It

If you haven’t yet heard about responsive web design, then this article on Smashing Magazine is a good and information-rich place to start. We’re rapidly moving away from the one-size-fits-all website.

.css{user:agent;}

A tiny bit of javascript (less than 2KB) that gives you the possibility to add user-agent based CSS classes to your code. After reading about responsive web design in the article above, you will probably understand the usefulness of this.

QR Codes Improve Web Access

I love this example of QR codes. It’s a wonderful example of an application of technology that benefits everyone involved. The teacher has more time for teaching (rather than just making sure everyone has typed in the right URL), the kids take to it like fish to water. It also gives a use for QR codes without using mobile phones.

Static Footer Bars – Web Navigation Trend

James gives some calm and thoughtful analysis of fixed position footer toolbars from the viewpoint of web navigation.


Web strategy and web tactics

Future Integrated Communication From A Digital Perspectiv

Yet more wise words from Johan. Even though there are many of us that bang on about how a web site needs to be focused and task based, the corporate world at large is a number of years behind in it’s thinking. We’ll get there. I’d expand upon Johan’s recommendation of moving 10% of your media budget to content by clarifying “content” to include web management – you content needs to be lovingly dealt with.

How does content strategy differ from corporate communications strategy?

Detailed post from Diana, and especially worth reading on the back of Johan’s post above on integrated communication.

The Web Is a Customer Service Medium

Niche walled gardened channels are forming – from Apps to Gaming worlds – but one thing will remain – the web is where people will go to complain.

8 things every marketing technologist should know

I often try to explain to people that the web isn’t simple. Yes, some tools make aspects of the web accessible and easy – but building and running a successfull web presence involves a huge list of competences. There’s hardly a discipline that isn’t touched. This post features a (non-exhausive) list and diagram of skills needed for a marketing technologist (you can switch that term for your web-title of preference)

Därför blir ditt företags webbplats aldrig färdig

Why your company’s website will never be finished. Something worth saving and remembering from this Swedish post is Magnus’s three focus areas he recommends spitting idea’s up into: improvements that bring more visitors, improvements that convert more visits, improvements to your products and services.

What’s the Future of Mobile Search and SEO?

Mobile search is another aspect that we need to consider and work with. Here are some trends from SEOmoz. Don’t agree with the “single set of SERPs” claim. I don’t see, and I don’t see it being a trend either. Quite the opposite.


Analysis and eye tracking

Mouse Eye Tracking – How useful is it?

If any of you have heard me talk about usability testing with eye tracking, you may also have heard me say how worthless mouse tracking is as a substitute for real eye tracking. Here’s an article that backs that up.

11 Articles worth reading… (Spotted: Week 50-52, 2010)

Generations 2010: What different generations do online

Useful chart from Pew Internet showing how the spread of Internet activities varies across six different generations. One thing I find particularly interesting (mainly as I wrote about this in my december newsletter) is how virtual worlds are the least common activity across all ages. Equally as interesting is that email and search are the top activities across the entire age span. Isn’t email supposed to be dying?

College Students on the Web

Yet another excellent Alertbox study. Myth busting or opinion confirming – for me it’s mainly confirms what I’ve seen and already believed. One of the critical things here is that this behaviour is almost certainly going to follow with them into their working lives.

Your Website Only Needs One Social Share Button

As usual, it depends on your audience. A lot of sites would benefit from having a share button for one service (eg Facebook or Twitter) rather than several. One of the more interesting points raised here is one of: above the fold or below the fold. Placing the button above the fold is an advert, placing it below the fold is a call-to-share. Having both, for one service, would a good balance.

User Expectations with Mobile Apps – Catching up with EffectiveUI

What have we let happen as an industry when 73% of mobile app users say they expect a company’s mobile app to be easier to use than its website? We’ve created a world with complicated, cluttered, unusable, inaccessable, desktop web sites. All hail the mobile web if it continues to turn that oil-tanker around.

The Anatomy of a Perfect Landing Page

Despite it’s lack of references and supporting research, this is a good guide and reminder of how you should build landing pages – dare to be focused!

Wireframes are dead, long live rapid prototyping

I’ve never been a big fan of detailed wireframes – this article gives some of the reasons – I do though like sketching (often using “wireframes”) and then prototyping (and prototyping can take a number of different forms) with functional (and design) requirements/prerequisites naturally part of that early process. One size doesn’t fit all though…

7 YouTube Marketing Facts you Need to Understand

Another great guide from Jesper – and i’m not saying that just because of number 7 on his list! This guide isn’t limited to marketing facts, it’s really an A-Z guide taking you from the initial strategy decision through to page management.

The State of the Blogosphere 2010

Brian Solis gives this year’s round up of the state of the blogosphere. Creation in the form of blogging lives on, but curation is playing an increasingly important role and expect more services catering for curators to pop up during 2011.

Industry Voices make 2011 predictions

Some content management industry expert predictions for 2011. They are spot on with most of the trends, but i’ll reserve judgement on how much those trends develop during 2011. Some of them I really do hope take off…

5 tips for a great intranet strategy

You could snobbily say that Mark is stating the obvious regarding intranet strategy – but despite many of us knowing that this is what you should be doing, it still doesn’t get done. 5 tips filled with wisdom from British Telecom’s intranet manager Mark Morrell.

Planning for Collaboration in a Growing Business

If you plan to grow, then make sure you plan for collaboration early. This is the same advice for many of the (digital) aspects of a small business. It doesn’t take much extra effort to plan things early on so that they will scale much easier if (and when) you grow.

5 Valuable takes from Airlines use of Facebook – the “snow fog story”

Second featured article from Jesper this week, who is supposed to be on his way to Texas for a Christmas break. He was mixed up in the whole pre-Christmas transport weather thing – it has though given him a great opportunity to gather some Facebook insights regarding customer service in crisis situations based on personal experience.

19 Articles worth reading… (Spotted: Weeks 46-49, 2010)

A whopping 20 article post this time covering 4 weeks of articles spotted on my web-travels. Enjoy!

I’m not anti-SharePoint

Perhaps it’s not SharePoint thats rubbish, but the way it was implemented in your organisation?

Building Tomorrow’s Organization – without today’s IT?

You get the chance to start from scratch – how would you build your company’s IT organisation? Throw IT into the cloud! A provocative but insightful article.

Global Intranet Trends for 2011 – Sample

Last month the Global Intranet Trends report for this year was released. An executive summary and a some sample pages are included.

2011 Intranet Predictions

And once you’ve read the sample report from the Global Intranet Trends, why not compare and contrast its findings with these 10 predictions for 2011 from the Internet Benchmark Forum.

Building the Intranet Experience

Carolyn gives a few quick tips on how you can build a better intranet and then finishes off the post with a fine list of Intranet Twitter people.

Raising the Bar

It’s a people centric world, individuals are catching up quicker than businesses. Employees are circumnavigating policies and restrictions in the way they work in order to get the job done. Michael gives some suggestions of how you can act from both customer and employee perspectives.

Information flow part 4: Search statistics for our enterprise search

Kristian’s excellent series of posts continues with a look at how his organisation gathers and acts upon the search statistics that they gather on their intranet.

Internal comms at IBM shift from creation to curation

Insights into how the intranet and collaboration works at IBM. With over 400,000 employees IBM is like a small country. The sheer volume of content has forced IBM to embrace employee generated content and curation.

Why Joe Client Doesn’t Care About Standards

Selling web standards is no easy task. Clients need sites that are effective, but it’s our job as web professionals to bake web standards into our work – the client doesn’t really need to know the dirty details, just how (more) effective their website is.

Dark Patterns: User Interfaces Designed to Trick People

A wiki filled with examples of user interfaces (web sites) that are designed to trick people. Forget Wikileaks, this is the naming and shaming you should be reading. Educating and enlightening.

Thumbnail based web design?

Google Preview has the potential to make quite an impact in how people decide to click on a result in SERPs. Just now I suspect previews are not widely seen – but it’s wise to put a bit of thought into how your pages look in it – and an important web management task to check your preview thumbnails.

FAQ: Instant Previews

For anyone managing a website, you should read this FAQ. It pretty much explains everything you need to know about how Google collects, generates and uses the preview thumbnails. Many sites will need some tweaking – and right now i’m not talking about design tweaks, but under the hood stuff.

Web Designer’s Guide to PNG Image Format

The PNG image format has become the de facto standard in web design. This is probably the best guide and explanation i’ve read about PNG.

CSS Vocabulary

Pseudo-classes? Child-selectors? Descendant Combinator? Ever struggled to remember what all these odd sounding CSS terms mean? well now you’ve got an easy to read reference to help you out.

Content Strategy, IA, UX or SEO: What’s My Problem?

There are numerous aspects and angles to managing an effective web site and web presence. In this post Dan details some example scenarios and describes some possible solutions.

Becoming a Storyteller

A well researched and well written blog post by Andreas. My dumb-ass executive summary: Storytelling is da shit.

Social Media. It’s There To Give Your Brand A Body

Johan drums a similar drum sometimes in his posts, but it’s a drum that’s worth beating. He has my permission to keep writing this kind of blog post until the majority of companies have heeded his advice.

Mobile OS usage splits the world

As I highlighted in my blog post almost a year ago, the world-wide distribution of smartphone usage and Mobile OS usage is not uniform. The picture in India and Asia is vastly different to North America and Europe. It’s not all iPhone and Android y’know.

We Will Eye Track Almost Anything!!! (Part 3!)

And finally… More “Will it eye track” fun from the Acuity ETS blog. This time they show off some eye tracking data gathered from abseiling down a hotel. Pointless fun – well, almost pointless – it was for charity…

5 Paper.li Twitter newspapers

Previously I’ve created and shared with you 5 social memetrackers using Twingly.

Now it’s time to present to you 5 Paper.li created “newspapers”. Paper.li organises links shared on Twitter into easy to read newspapers. You can create newspapers from Twitter lists, Twitter hashtags or advanced Twitter searches.

So, if you aren’t active on Twitter – or you simply don’t have time to keep up with the incredible pace of the real time web – then take a look at these papers. Bookmark the ones you find useful, add an alert for the ones you really don’t want to miss – and if you’re a Twitter user, log in and create a few of your own.

I’ve spent a little bit of time trying to make these newspapers relevant and on topic. A bit of digital curation if you will.

Included in the list is a bonus paper from Jens Wedin – The UX Daily featuring articles about user experience.

The Intranet Daily

Based on my Intranet Twitter list that includes the prominent Intranet bloggers and experts. Intranet managers everywhere should add an alert for this paper!

The Eye Tracking Weekly

A Weekly newspaper created from an advanced Twitter search in order to pick up all eye tracking related tweets.

The Swedish Daily

Based on my Swedish Twitter list that contains people based in Sweden who are following me on Twitter or whom I follow. A great number of the articles featured are in Swedish.

The QR Codes Daily

Another paper based on an advanced Twitter search, this paper gives you a daily digest of articles about QR Codes. Great source of example and inspiration for using barcodes.

The UX Daily

A bonus paper – Created by Jens Wedin and features articles about user experience design. This too is a paper with focus and a high relevancy rate.

Enjoy the newspapers! Have you created a useful Paper.li newspaper? Let me know about it in the comments below.

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