Janus lists 5 trends: metrics, mobility, social, task-based, usability. The same 5 equally apply to any web-based activity, not just intranets…
Some good solid advice on what components are needed to make collaboration capable of “joining the dots”. I’d add a 5th component to the list in the post – Low barrier to use. The easier it is to jump in, the more likely both people and content will be there. If it’s too awkward, complicated, or forced, then the other 4 components are going to under-deliver.
Your content management system facilitates your publishing processes. That process changes over time, but not your CMS resulting in it’s ultimate failure as a tool. Three good bits of advice towards the end should you realise and accept the fact that your CMS is going to fail you.
Google did an internal assessment of 100 of their product pages against a whole load of SEO related criteria. Initially this was just an internal document, but Google have had the wisdom to realise this gem of a document to the big wide world. More interesting than Google’s own poor score for some criteria, the criteria themselves.
At the time of writing this wiki page listed 130 different social media monitoring tools, both free and paid. One to bookmark.