Beantin

James Royal-Lawson

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I suspect you might be a bot

I suspect you might be a bot

I opened up a customer service chat with Yorkshire Water.

I’m not a fan of ringing up companies and talking to them. I guess that’s largely a result of decades of mental scarring from so many frustrating menu systems, dodgy hold music, being cut off mid sentence, and often have more knowledge about the thing I’m trying to sort out – and how to sort it – than the customer service agent I’m talking to.

The kettle that never boils

The kettle that never boils

In the race for new products and features, sometimes we lose sight of why something exists in the first place.

This week our electric kettle died. As a tea drinker, this is a code red situation. A replacement needs to be sorted quick. My other options for boiling water were, well, slow in comparison.

Why did Buffer’s social referral traffic vanish?

Why did Buffer’s social referral traffic vanish?

Buffer say that they lost nearly half of their social referral traffic in the last year. I’m going to do one of those annoying things and not answer the question I pose in the title. I don’t have access to Buffer’s data so I can’t give you any real insights.

What I will do is give you some ideas about how to dig deeper into these kinds of “oh my!” moments that you find in your analytics data. Sometimes it’s too easy to take figures at face value, panic and draw the wrong conclusions.

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